Joely: FiveM & RedM Ticket Support for Tebex Stores

We built Jump On Studios on a simple idea: ship great FiveM and RedM scripts that creators can rely on. But the more scripts you sell on Tebex, the more time you spend answering the same questions, hunting for transaction IDs, and digging through Discord threads that scrolled away days ago.

So we built something to fix it. Today we're introducing Joely, a ticket support platform made specifically for Tebex creators selling on FiveM and RedM.

Why supporting FiveM and RedM scripts on Discord doesn't scale

If you sell scripts on Tebex, you already know the routine. Support lives in Discord DMs and channels, and it works fine for the first few customers. Then it doesn't.

Threads scroll off. DMs pile up. There's no way to sort, prioritize, or track anything. A returning customer asks a follow-up and you start from zero because the old conversation is gone. Your team scrolls back through history instead of solving issues, and the same installation question gets answered for the tenth time.

The longer your store runs, the worse it gets. Discord is great for community, but it was never meant to be a ticket support system for a growing FiveM or RedM store.

Meet Joely: ticket support built for Tebex stores

Joely turns that chaos into a single organized inbox. Every ticket has a status, a priority, an assignee, and a full history that stays linked to the customer, forever.

It's a multi-tenant platform, so you can manage one store or several from the same place, and it connects directly to the tools you already use to run your business.

Automatic Tebex purchase verification

This is the part that saves the most time. Connect your Tebex store and Joely automatically verifies a customer's purchase the moment they open a ticket. No more asking for transaction IDs or screenshots.

You instantly see whether they own the script they're asking about, their transaction ID, the purchase date, and their full order history. You can even issue coupons and gift cards directly from the ticket view.

A branded customer support portal

Give your customers a clean, branded portal where they can submit tickets tied directly to their purchases. They sign in with CFX.re, pick the package they need help with, and you get all the context up front. Theme it with your own colors and logo so it feels like part of your store.

Stay synced with Discord

Your community already lives on Discord, so Joely meets them there. Customers receive a DM notification every time your staff replies to a ticket, and a custom embed builder lets you promote your portal in any channel. They stay in the loop without ever leaving the platform they already use, and your support stops getting buried in unrelated chat.

Let AI answer repetitive support questions

Train Joely's AI assistant on your script documentation, README files, web pages, or past support replies. It then answers common FiveM and RedM support questions like installation steps, configuration help, and known issues automatically, 24/7.

Worried about losing control? Approval mode lets you review every AI response before it's sent, and per-package knowledge scoping keeps answers accurate to the exact script in question.

Everything else your support workflow needs

Joely is packed with the things a serious support workflow needs:

• GitHub integration: create and link issues straight from a ticket, with two-way real-time sync.
• CSAT surveys: automatically sent on resolution, with a dashboard for average scores and trends.
• Roles & permissions: granular control over what each team member can do.
• Real-time everything: live messages, typing indicators, read receipts, and instant status updates over Socket.io.
• Built-in i18n: English, French, German, Italian, and Spanish out of the box.

Joely vs Ticket Tool vs Zendesk

Most creators come to Joely from one of two places: a Discord ticket bot like Ticket Tool, or a general helpdesk like Zendesk. Both can open tickets, but neither was built for selling on Tebex. Discord bots turn every ticket into a temporary channel and run into Discord's 500-channel cap, while helpdesks are designed for large CX teams and have no idea what Tebex or Cfx.re are.

Here's how the three stack up for a FiveM or RedM store:

The short version: Discord ticket bots were built to open tickets, and Joely was built to actually manage support. Want the full breakdown? Read the detailed comparisons of Joely vs Ticket Tool, Joely vs Zendesk, Joely vs Freshdesk, Joely vs Tickets Bot, and Joely vs Discord ticket bots.

Free to start, priced to scale

Joely has a free forever plan (no credit card required) that's perfect for solo developers getting started. As your store grows, the Plus, Team, and Enterprise plans add more projects, team members, AI responses, and advanced features.

Launch offer: use the code EARLYJOINER when you sign up to start a 30-day free trial on the Plus or Team plan.

Try Joely for your Tebex store today

If you sell FiveM or RedM scripts on Tebex, Joely was built for you. Spend less time repeating yourself and more time shipping scripts.

Joely is the latest way we're helping FiveM and RedM creators. If you build scripts too, you might also like our guides on optimizing your FiveM and RedM scripts and choosing the right RedM framework.

Head over to joely.io to create your portal in a few minutes, and let us know what you think.