[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"/blog/2026/introducing-joely-support-platform-for-tebex-creators":3},{"id":4,"title":5,"author":6,"body":7,"category":562,"createdAt":563,"description":564,"extension":565,"hidden":566,"meta":567,"navigation":569,"path":570,"publishedAt":571,"seo":572,"stem":573,"thumbnail":574,"toc":550,"updatedAt":563,"__hash__":575},"blog/blog/2026/introducing-joely-support-platform-for-tebex-creators.md","Joely: FiveM & RedM Ticket Support for Tebex Stores","Jump On Studios",{"type":8,"value":9,"toc":548},"minimark",[10,14,28,33,36,39,42,46,49,66,69,73,76,79,90,94,97,108,112,115,119,122,125,136,140,143,177,181,184,187,442,482,486,493,510,514,517,529,540],[11,12,13],"p",{},"We built Jump On Studios on a simple idea: ship great FiveM and RedM scripts that creators can rely on. But the more scripts you sell on Tebex, the more time you spend answering the same questions, hunting for transaction IDs, and digging through Discord threads that scrolled away days ago.",[11,15,16,17,27],{},"So we built something to fix it. Today we're introducing ",[18,19,20],"strong",{},[21,22,26],"a",{"href":23,"rel":24},"https://joely.io/?utm_source=jumpon_studios&utm_medium=blog&utm_campaign=public_launch&utm_content=blog_intro",[25],"nofollow","Joely",", a ticket support platform made specifically for Tebex creators selling on FiveM and RedM.",[29,30,32],"h2",{"id":31},"why-supporting-fivem-and-redm-scripts-on-discord-doesnt-scale","Why supporting FiveM and RedM scripts on Discord doesn't scale",[11,34,35],{},"If you sell scripts on Tebex, you already know the routine. Support lives in Discord DMs and channels, and it works fine for the first few customers. Then it doesn't.",[11,37,38],{},"Threads scroll off. DMs pile up. There's no way to sort, prioritize, or track anything. A returning customer asks a follow-up and you start from zero because the old conversation is gone. Your team scrolls back through history instead of solving issues, and the same installation question gets answered for the tenth time.",[11,40,41],{},"The longer your store runs, the worse it gets. Discord is great for community, but it was never meant to be a ticket support system for a growing FiveM or RedM store.",[29,43,45],{"id":44},"meet-joely-ticket-support-built-for-tebex-stores","Meet Joely: ticket support built for Tebex stores",[11,47,48],{},"Joely turns that chaos into a single organized inbox. Every ticket has a status, a priority, an assignee, and a full history that stays linked to the customer, forever.",[50,51,54,55,54,62],"figure",{"className":52},[53],"mt-4","\n  ",[56,57],"img",{"src":58,"alt":59,"className":60},"/images/blog/2026/joely/dashboard-tickets.png","Joely ticket support dashboard for FiveM and RedM stores showing statuses, priorities and filters",[61],"zoomable",[63,64,65],"figcaption",{},"One organized inbox: sort, filter, prioritize and assign every ticket.",[11,67,68],{},"It's a multi-tenant platform, so you can manage one store or several from the same place, and it connects directly to the tools you already use to run your business.",[29,70,72],{"id":71},"automatic-tebex-purchase-verification","Automatic Tebex purchase verification",[11,74,75],{},"This is the part that saves the most time. Connect your Tebex store and Joely automatically verifies a customer's purchase the moment they open a ticket. No more asking for transaction IDs or screenshots.",[11,77,78],{},"You instantly see whether they own the script they're asking about, their transaction ID, the purchase date, and their full order history. You can even issue coupons and gift cards directly from the ticket view.",[50,80,54,82,54,87],{"className":81},[53],[56,83],{"src":84,"alt":85,"className":86},"/images/blog/2026/joely/dashboard-ticket.png","Joely ticket with automatic Tebex purchase verification, AI assistant and GitHub issue linking",[61],[63,88,89],{},"Tebex order details, AI assistance and GitHub issues, all in one ticket view.",[29,91,93],{"id":92},"a-branded-customer-support-portal","A branded customer support portal",[11,95,96],{},"Give your customers a clean, branded portal where they can submit tickets tied directly to their purchases. They sign in with CFX.re, pick the package they need help with, and you get all the context up front. Theme it with your own colors and logo so it feels like part of your store.",[50,98,54,100,54,105],{"className":99},[53],[56,101],{"src":102,"alt":103,"className":104},"/images/blog/2026/joely/portal-home.png","Branded Joely customer support portal home page for a FiveM store",[61],[63,106,107],{},"Your own branded support portal at {slug}.joely.io.",[29,109,111],{"id":110},"stay-synced-with-discord","Stay synced with Discord",[11,113,114],{},"Your community already lives on Discord, so Joely meets them there. Customers receive a DM notification every time your staff replies to a ticket, and a custom embed builder lets you promote your portal in any channel. They stay in the loop without ever leaving the platform they already use, and your support stops getting buried in unrelated chat.",[29,116,118],{"id":117},"let-ai-answer-repetitive-support-questions","Let AI answer repetitive support questions",[11,120,121],{},"Train Joely's AI assistant on your script documentation, README files, web pages, or past support replies. It then answers common FiveM and RedM support questions like installation steps, configuration help, and known issues automatically, 24/7.",[11,123,124],{},"Worried about losing control? Approval mode lets you review every AI response before it's sent, and per-package knowledge scoping keeps answers accurate to the exact script in question.",[50,126,54,128,54,133],{"className":127},[53],[56,129],{"src":130,"alt":131,"className":132},"/images/blog/2026/joely/dashboard-ai-suggestion.png","Joely AI generating a suggested support reply for a FiveM script from the knowledge base",[61],[63,134,135],{},"AI drafts a reply from your knowledge base, and you stay in control.",[29,137,139],{"id":138},"everything-else-your-support-workflow-needs","Everything else your support workflow needs",[11,141,142],{},"Joely is packed with the things a serious support workflow needs:",[144,145,146,153,159,165,171],"ul",{},[147,148,149,152],"li",{},[18,150,151],{},"GitHub integration",": create and link issues straight from a ticket, with two-way real-time sync.",[147,154,155,158],{},[18,156,157],{},"CSAT surveys",": automatically sent on resolution, with a dashboard for average scores and trends.",[147,160,161,164],{},[18,162,163],{},"Roles & permissions",": granular control over what each team member can do.",[147,166,167,170],{},[18,168,169],{},"Real-time everything",": live messages, typing indicators, read receipts, and instant status updates over Socket.io.",[147,172,173,176],{},[18,174,175],{},"Built-in i18n",": English, French, German, Italian, and Spanish out of the box.",[29,178,180],{"id":179},"joely-vs-ticket-tool-vs-zendesk","Joely vs Ticket Tool vs Zendesk",[11,182,183],{},"Most creators come to Joely from one of two places: a Discord ticket bot like Ticket Tool, or a general helpdesk like Zendesk. Both can open tickets, but neither was built for selling on Tebex. Discord bots turn every ticket into a temporary channel and run into Discord's 500-channel cap, while helpdesks are designed for large CX teams and have no idea what Tebex or Cfx.re are.",[11,185,186],{},"Here's how the three stack up for a FiveM or RedM store:",[188,189,54,193,54,213],"table",{"className":190,"style":192},[191],"border","width: 100%;",[194,195,196,197,54],"thead",{},"\n    ",[198,199,200,201,200,205,200,207,200,210,196],"tr",{},"\n      ",[202,203,204],"th",{},"Feature",[202,206,26],{},[202,208,209],{},"Ticket Tool",[202,211,212],{},"Zendesk",[214,215,196,216,196,245,196,264,196,284,196,302,196,320,196,340,196,360,196,380,196,397,196,414,196,428,54],"tbody",{},[198,217,200,218,200,222,200,232,200,240,196],{},[219,220,221],"td",{},"Built for FiveM & RedM Tebex stores",[219,223,224,231],{},[225,226],"i",{"className":227},[228,229,230],"pi","pi-plus-circle","green"," Yes",[219,233,234,239],{},[225,235],{"className":236},[228,237,238],"pi-minus-circle","red"," No",[219,241,242,239],{},[225,243],{"className":244},[228,237,238],[198,246,200,247,200,249,200,254,200,259,196],{},[219,248,72],{},[219,250,251,231],{},[225,252],{"className":253},[228,229,230],[219,255,256,239],{},[225,257],{"className":258},[228,237,238],[219,260,261,239],{},[225,262],{"className":263},[228,237,238],[198,265,200,266,200,269,200,274,200,279,196],{},[219,267,268],{},"Cfx.re sign-in (native FiveM identity)",[219,270,271,231],{},[225,272],{"className":273},[228,229,230],[219,275,276,239],{},[225,277],{"className":278},[228,237,238],[219,280,281,239],{},[225,282],{"className":283},[228,237,238],[198,285,200,286,200,289,200,294,200,297,196],{},[219,287,288],{},"Discord DM notifications",[219,290,291,231],{},[225,292],{"className":293},[228,229,230],[219,295,296],{},"Limited",[219,298,299,239],{},[225,300],{"className":301},[228,237,238],[198,303,200,304,200,307,200,312,200,317,196],{},[219,305,306],{},"Trainable AI replies on your own docs",[219,308,309,231],{},[225,310],{"className":311},[228,229,230],[219,313,314,239],{},[225,315],{"className":316},[228,237,238],[219,318,319],{},"Generic",[198,321,200,322,200,325,200,330,200,335,196],{},[219,323,324],{},"Branded customer portal",[219,326,327,231],{},[225,328],{"className":329},[228,229,230],[219,331,332,239],{},[225,333],{"className":334},[228,237,238],[219,336,337,231],{},[225,338],{"className":339},[228,229,230],[198,341,200,342,200,345,200,350,200,355,196],{},[219,343,344],{},"Persistent history & full-text search",[219,346,347,231],{},[225,348],{"className":349},[228,229,230],[219,351,352,239],{},[225,353],{"className":354},[228,237,238],[219,356,357,231],{},[225,358],{"className":359},[228,229,230],[198,361,200,362,200,365,200,370,200,375,196],{},[219,363,364],{},"No 500-channel Discord limit",[219,366,367,231],{},[225,368],{"className":369},[228,229,230],[219,371,372,239],{},[225,373],{"className":374},[228,237,238],[219,376,377,231],{},[225,378],{"className":379},[228,229,230],[198,381,200,382,200,385,200,390,200,395,196],{},[219,383,384],{},"GitHub issue sync",[219,386,387,231],{},[225,388],{"className":389},[228,229,230],[219,391,392,239],{},[225,393],{"className":394},[228,237,238],[219,396,296],{},[198,398,200,399,200,402,200,407,200,412,196],{},[219,400,401],{},"Free plan",[219,403,404,231],{},[225,405],{"className":406},[228,229,230],[219,408,409,231],{},[225,410],{"className":411},[228,229,230],[219,413,296],{},[198,415,200,416,200,419,200,422,200,425,196],{},[219,417,418],{},"Starting paid tier",[219,420,421],{},"9€/mo flat",[219,423,424],{},"$8/mo",[219,426,427],{},"$19/agent/mo",[198,429,200,430,200,433,200,436,200,439,196],{},[219,431,432],{},"Setup time",[219,434,435],{},"Under 5 min",[219,437,438],{},"Minutes",[219,440,441],{},"Days",[11,443,444,445,449,450,453,454,459,460,459,465,459,470,475,476,481],{},"The short version: Discord ticket bots were built to ",[446,447,448],"em",{},"open"," tickets, and Joely was built to actually ",[446,451,452],{},"manage"," support. Want the full breakdown? Read the detailed comparisons of ",[21,455,458],{"href":456,"rel":457},"https://joely.io/comparison/ticket-tool?utm_source=jumpon_studios&utm_medium=blog&utm_campaign=public_launch&utm_content=blog_vs_ticket_tool",[25],"Joely vs Ticket Tool",", ",[21,461,464],{"href":462,"rel":463},"https://joely.io/comparison/zendesk?utm_source=jumpon_studios&utm_medium=blog&utm_campaign=public_launch&utm_content=blog_vs_zendesk",[25],"Joely vs Zendesk",[21,466,469],{"href":467,"rel":468},"https://joely.io/comparison/freshdesk?utm_source=jumpon_studios&utm_medium=blog&utm_campaign=public_launch&utm_content=blog_vs_freshdesk",[25],"Joely vs Freshdesk",[21,471,474],{"href":472,"rel":473},"https://joely.io/comparison/tickets-bot?utm_source=jumpon_studios&utm_medium=blog&utm_campaign=public_launch&utm_content=blog_vs_tickets_bot",[25],"Joely vs Tickets Bot",", and ",[21,477,480],{"href":478,"rel":479},"https://joely.io/comparison/discord-tickets?utm_source=jumpon_studios&utm_medium=blog&utm_campaign=public_launch&utm_content=blog_vs_discord_tickets",[25],"Joely vs Discord ticket bots",".",[29,483,485],{"id":484},"free-to-start-priced-to-scale","Free to start, priced to scale",[11,487,488,489,492],{},"Joely has a ",[18,490,491],{},"free forever plan"," (no credit card required) that's perfect for solo developers getting started. As your store grows, the Plus, Team, and Enterprise plans add more projects, team members, AI responses, and advanced features.",[11,494,54,496,499,500,505,506,509],{"style":495},"margin:1.5rem 0;padding:1rem 1.25rem;border:1px solid rgba(255,107,53,0.4);background:rgba(255,107,53,0.08);border-radius:10px;",[18,497,498],{},"Launch offer:"," use the code ",[501,502,504],"code",{"style":503},"background:#FF6B35;color:#fff;padding:0.15rem 0.5rem;border-radius:6px;font-weight:700;","EARLYJOINER"," when you sign up to start a ",[18,507,508],{},"30-day free trial"," on the Plus or Team plan.\n",[29,511,513],{"id":512},"try-joely-for-your-tebex-store-today","Try Joely for your Tebex store today",[11,515,516],{},"If you sell FiveM or RedM scripts on Tebex, Joely was built for you. Spend less time repeating yourself and more time shipping scripts.",[11,518,519,520,524,525,481],{},"Joely is the latest way we're helping FiveM and RedM creators. If you build scripts too, you might also like our guides on ",[21,521,523],{"href":522},"/blog/how-to-optimize-your-fivem-and-redm-scripts","optimizing your FiveM and RedM scripts"," and ",[21,526,528],{"href":527},"/blog/which-framework-should-i-use-on-redm-server","choosing the right RedM framework",[11,530,531,532,539],{},"Head over to ",[18,533,534],{},[21,535,538],{"href":536,"rel":537},"https://joely.io/?utm_source=jumpon_studios&utm_medium=blog&utm_campaign=public_launch&utm_content=blog_conclusion",[25],"joely.io"," to create your portal in a few minutes, and let us know what you think.",[21,541,547],{"href":542,"target":543,"rel":544,"style":546},"https://joely.io/?utm_source=jumpon_studios&utm_medium=blog&utm_campaign=public_launch&utm_content=blog_cta","_blank",[545],"noopener","display:block;width:100%;box-sizing:border-box;margin:2.5rem 0 0.5rem;padding:1.15rem 1.5rem;background:#FF6B35;color:#fff;font-weight:700;font-size:1.15rem;line-height:1.2;text-align:center;text-decoration:none;border-radius:12px;text-transform:uppercase;letter-spacing:0.03em;","\n  Get started with Joely for free →\n",{"title":549,"searchDepth":550,"depth":550,"links":551},"",2,[552,553,554,555,556,557,558,559,560,561],{"id":31,"depth":550,"text":32},{"id":44,"depth":550,"text":45},{"id":71,"depth":550,"text":72},{"id":92,"depth":550,"text":93},{"id":110,"depth":550,"text":111},{"id":117,"depth":550,"text":118},{"id":138,"depth":550,"text":139},{"id":179,"depth":550,"text":180},{"id":484,"depth":550,"text":485},{"id":512,"depth":550,"text":513},"news","2026-05-24","Joely is ticket support for FiveM and RedM creators selling on Tebex: automatic purchase verification, Discord integration, and AI replies. Free to start.","md",false,{"slug":568},"introducing-joely-support-platform-for-tebex-creators",true,"/blog/2026/introducing-joely-support-platform-for-tebex-creators","2026-05-24 00:00 UTC+2",{"title":5,"description":564},"blog/2026/introducing-joely-support-platform-for-tebex-creators","/images/blog/2026/joely/banner.png","yBdXcLL2YQTsxfzDELcG4H3qOt8DPImsiO0xAAowN2U"]